Support
Help with Legacy XI
One inbox, answered by the people who build the game. Write to us in English or Portuguese and we will reply within five business days — usually sooner.
- Support email
- rodrigo@rsclabs.netEnglish · Português
- Response time
- Five business daysUsually within two
- Privacy requests
- Same addressAccess, correction, erasure
- Postal
- Rua 14 de Julho, 460Porto Alegre, RS, Brazil
Frequently asked
Answers to the things people actually write in about.
- Progress on a new device
Sign in with the same account you used before, and your profile, collection and star balance restore from the cloud. If you played as a guest, progress lives only on the original device — signing in before you switch is the only way to carry it across.
- A purchase did not arrive
Reopen the game and let it finish syncing; entitlements are re-checked on launch. If it still has not appeared, email us with the order number from your purchase receipt (Google Play or App Store) and we will restore it manually.
- Refunds
Purchases are processed by the store you bought from, so refunds are requested through Google Play on Android and through Apple on iOS. If Google declines and you believe the charge was a genuine error on our side, write to us and we will look at it.
- Subscriptions
Manage or cancel a subscription in the Google Play app under Payments & subscriptions, or on iOS in Settings under your Apple Account › Subscriptions. Cancelling stops future renewals and keeps your benefits until the current period ends.
- Too many ads
Tell us where they interrupted you — placement complaints get acted on. An in-app purchase removes advertising entirely, and you can change your personalised-advertising consent at any time in the game's settings.
- Deleting my account and data
In the game: Settings → Account → Delete account. By email: write to us from any address and we will verify and erase. The full procedure and what gets removed is on the account deletion page.
- Reporting a bug
Send the device model, Android or iOS version, what you were doing, and a screenshot if you have one. If a run produced a wrong result, the run's seed or share code lets us reproduce it exactly — the simulation is deterministic, so with the seed we can see what you saw.
- Why is a player rated like that?
Ratings are derived from published appearance and tournament records rather than opinion. The underlying datasets are credited on the Legacy XI page. If you think a specific rating contradicts the record, send the case and we will check the source rows.
- Is there an iOS version?
Yes. Legacy XI is published on both Google Play and the App Store. Signing in carries your profile and progress between them.
- Is this gambling?
No. There is no wagering, no cash prize and no way to convert anything in the game into money. Card rewards are earned in play or bought outright with a known outcome, and purchases never decide a match.
- Are you affiliated with FIFA or UEFA?
No. Legacy XI is an unofficial, independent project. It is not affiliated with, endorsed by or licensed by FIFA, UEFA, any confederation, federation, club or player.
- Business or press enquiries
Same address. For advertising, platform or policy correspondence, see Advertising & API use.